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pick-up & delivery 

Off The Hinges is located in Perth, Western Australia

 

pick-up

If you’ve chosen Local Pick-Up at check out, please get in touch with us within two business days (via email or text message) to schedule an appointment for you to pick up your item.

You can collect your order from West Leederville.

An appointment for pick-up must be made within 48 hours of purchasing an item. If no appointment has been made within that time frame then the item will be relisted for sale. There will be no returns or refunds. 

Items must be collected within 5 business days of purchase, unless otherwise arranged, as we’re not in a position to provide a storage service for your items. If no appointment has been made within that time frame then the item will be relisted for sale. There will be no returns or refunds. 

At the time of pick-up please bring along your confirmation of purchase, and Photo ID.

If someone else is going to collect for you, then please let us know in advance.

For larger and heavier items please make sure you have assistance with lifting and moving your item. Off The Hinges does not take any responsibility for any damage to your item when making your own Local Pick-Up. We also recommend that you bring blankets and straps to secure the load in transit. Also don’t forget to measure your vehicle to ensure the items will fit, so that you don’t have a wasted trip!

 

local delivery - Perth Metro

If you’ve chosen Local Delivery at check out, we’ll be in touch within the next 24 hours (via email or text message) to arrange delivery. You will be provided with a delivery date and typically a 2 hour window to help you plan your day accordingly. Please note that deliveries are usually carried out by a single driver, so please have someone available to assist with unloading for larger items. Delivery is to street level only, no stairs.

If you do have any special requirements, such as a two-person delivery, or help upstairs to another floor, then please contact us as soon as possible so that we can make special arrangements (please note that extra assistance may require a surcharge).

 

regional & interstate customers

If you see something you’d like to purchase on our page then please get in touch at hello@offthehinges.com.au . We are happy to assist a pack and ship courier of your choice.

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